The company just announced that it has started a Service Department–called Kala Custom Services–which is run out of its Custom Shop. Kala also set up a dedicated web site for its Custom Services Department.
Kala says that basic service for the uBass (which includes cleaning, conditioning and restringing) costs $55 plus the cost of strings. You can have them put on any set of strings Kala sells.
Other services include:
- Fine tune nut slots to optimum depth $10
- Install premium Graph Tech Tusq nut $15
- Fret Leveling, crowning, and polish on entire fretboard $60
- Install black, gold or chrome strap button $15
The Custom Service guys also offer services for Kala Ukuleles.
According to Kala:
Every instrument that comes to the Kala Custom Shop for service receives a thorough cleaning and polishing using a high-quality instrument polish. The turn-around time for most services is within 2-3 weeks, although some services can take a little longer.
All services include shipping to the Kala Custom Shop in California and shipping back to the customer.
For uBass service, fill out the Service Form on Kala’s web site. Once they receive your instrument they’ll evaluate it and get back to you with an exact price for the service required. You’ll also get a shipping label by email so you can send your instrument to Kala postage paid.
The Custom Service Department will perform repairs and upgrades on both the acoustic and Solidbody uBasses.
“We have been getting a lot of people asking us for info on getting their instruments renewed, upgraded or customized,” says Kala’s Lead Product Technician Jason Villa. “Some of our dealers are setup to provide these types of services, but there are still many folks who play our instruments that don’t have easy access to a skilled technician.”
All services will be performed at Kala’s Custom Shop in California by the same technicians who customize and set up the uBasses and Ukuleles for the company’s endorsing artists.